Terms and Conditions

These Terms and Conditions apply to the use of www.bcbdesigner.com and to purchases made through the Website.

The Website is operated by BCB Trading L.L.C S.O.C, a company registered in Dubai, United Arab Emirates.

By accessing the Website, creating an account or placing an order, you acknowledge that you have read and understood these Terms and Conditions together with our Privacy Policy, Cookie Policy, Marketing Communications & Consent, Shipping Policy and Return & Refund Policy.

Nothing in these Terms is intended to exclude or restrict any mandatory consumer right that cannot lawfully be excluded.

1. Company Information

Company Name: BCB Trading L.L.C S.O.C

Website: www.bcbdesigner.com

Email: info@bcbdesigner.com

WhatsApp: +971 50 651 20 86

Address:
501-175, Al Barsha-373-1313
Al Barsha 1, Dubai, United Arab Emirates

BCB Designer operates as an international fashion e-commerce brand.

2. Use of the Website

The Website may be used for lawful personal shopping and related purposes.

You must not use the Website:

• For fraudulent, unlawful or abusive purposes

• To place false or unauthorized orders

• To interfere with Website security or operation

• To introduce viruses, malicious code or harmful material

• To scrape, copy or systematically extract Website data without authorization

• To misuse promotions, payment systems, customer accounts or return processes

• To infringe BCB Designer's intellectual property or the rights of another party

BCB Designer may restrict access to the Website or an account where reasonably necessary because of fraud, security concerns, serious misuse or breach of these Terms.

3. Age and Eligibility

By placing an order, you confirm that you are legally able to enter into the transaction or that you are acting with any required consent of a parent or legal guardian.

You must provide accurate, complete and current information when using the Website.

4. Customer Accounts

Customers may be able to create an account to manage orders, review order history and access available customer services.

You are responsible for:

• Protecting your login credentials

• Using an accurate email address and phone number

• Keeping account information current

• Informing us promptly if you reasonably suspect unauthorized account activity

BCB Designer cannot see or provide your account password.

Using different, inaccurate or inactive contact details may affect order tracking, delivery, account verification, returns or customer support.

5. Product Information

We make reasonable efforts to present product information accurately.

Product pages may include information relating to:

• Product type

• Fabric or material

• Color

• Size

• Measurements

• Fit

• Design features

• Care instructions

• Price

• Availability

• Country of origin or other legally required information where applicable

Product availability is not guaranteed until an order has been processed.

Placing an item in the shopping cart does not reserve it.

6. Product Images, Fit and Natural Variations

Product images are intended to represent our products as accurately as reasonably possible.

Slight differences may occur because of:

• Studio lighting

• Photography or editing

• Screen settings

• Fabric texture or shine

• Production processes

• Manual measurement

• Body proportions and styling

Measurements may vary by approximately 2–3 cm because of manual measurement, cutting, sewing and fabric behavior.

Small differences that do not materially affect the essential quality, function or usability of a product will not normally be considered defects.

This provision does not affect mandatory rights relating to a genuine product defect or material non-conformity.

7. Pricing and Currency

Prices displayed on the Website may vary by market, region or selected currency.

Unless otherwise clearly stated at checkout, payments are processed and charged in USD.

Your bank, card issuer or payment provider may impose:

• Currency conversion rates

• Foreign transaction fees

• International card fees

• Other banking charges

These charges are determined by the relevant financial institution and are outside BCB Designer's control.

BCB Designer may correct an obvious pricing or technical error before fulfillment.

Where an order cannot be fulfilled because of such an error, any amount collected for the cancelled order will be refunded to the original payment method.

8. Payment

Payments may be processed through Stripe and/or other authorized payment service providers.

BCB Designer does not store or have access to full payment card details processed directly by authorized payment providers.

By submitting a payment, you confirm that you are authorized to use the selected payment method.

Orders may be held for reasonable payment or fraud verification.

BCB Designer may refuse or cancel an order where there is a reasonable basis to suspect:

• Fraud

• Unauthorized payment

• Payment failure

• Materially incorrect billing information

• Security risk

9. Order Placement and Acceptance

After placing an order, you may receive an order confirmation.

An automated confirmation means that we have received your order. It does not necessarily mean that fulfillment has been finally accepted or completed.

Before dispatch, an order may be reviewed, corrected or cancelled for legitimate reasons including:

• Product unavailability

• Obvious pricing or technical error

• Payment failure

• Reasonable fraud concerns

• Incorrect customer information

• Delivery restrictions

• Customs or logistics limitations

• Legal restrictions

• Material breach of these Terms

If BCB Designer cancels an order before fulfillment, amounts paid for the cancelled order will be refunded to the original payment method unless another lawful arrangement is agreed.

10. Order Cancellation

You may request cancellation before dispatch.

Cancellation cannot be guaranteed after the order has already been:

• Prepared

• Packed

• Processed for dispatch

• Submitted to a courier

• Dispatched

Once dispatched, the order will be handled under our Shipping Policy and Return & Refund Policy.

11. Shipping and Delivery

Shipping is governed by our Shipping Policy.

International orders are shipped under DDP — Delivered Duty Paid terms as standard.

Our primary international logistics partner is DHL. Aramex or another selected courier may be used where operationally appropriate.

Customers are responsible for providing accurate delivery information and any legitimate identification, National Address, tax or customs-related information required for the shipment.

Customer-related failed deliveries, refused shipments and unclaimed shipments are handled in accordance with the Shipping Policy and Return & Refund Policy.

12. Returns, Refunds and Exchanges

Returns, refunds and exchanges are governed by our Return & Refund Policy.

Voluntary return requests relating to change of mind, size, fit or personal preference may be submitted within 14 days of delivery, subject to the applicable return conditions.

Defective, damaged or incorrectly supplied items should be reported within 3 days of delivery so that they can be investigated promptly.

The 3-day notification period does not remove mandatory rights provided by applicable consumer law.

Customer-related international returns may be subject to actual and applicable shipping, DDP, customs, clearance and related logistics deductions where permitted by law.

BCB Designer errors and qualifying defective goods are handled separately in accordance with applicable consumer protection requirements.

13. Security Tags and Return-Control Accessories

Certain products, including eveningwear, special occasion, limited-production or high-value items, may include:

• Security tags

• Return ribbons

• Seals

• Labels

• Other return-control accessories

Products may be carefully tried on while these controls remain attached and intact.

For voluntary preference-based returns, an item may become ineligible if a return-control accessory or original product tag has been removed, cut, broken, damaged, altered or tampered with.

This condition does not remove mandatory rights relating to genuinely defective, damaged or incorrectly supplied products.

14. Promotions, Discount Codes, Gift Cards and Store Credit

BCB Designer may offer promotions, discount codes, gift cards, vouchers or store credit.

These may be subject to specific:

• Validity periods

• Product restrictions

• Country restrictions

• Minimum purchase requirements

• Usage limits

• Other disclosed conditions

Promotions or codes may be cancelled or corrected in the event of fraud, misuse or an obvious technical error.

Store credit will not be imposed instead of a monetary refund where the customer is legally entitled to a monetary refund.

Any validity period or conditions applicable to store credit will be disclosed when it is issued.

15. Customer Reviews, Photos and Videos

Customers may submit reviews, ratings, photographs, videos or similar content through the Website or approved review and communication channels.

By submitting content, you confirm that:

• You have the right to submit it

• It reflects a genuine experience

• It does not unlawfully infringe third-party rights

• It does not contain unlawful or malicious content

Subject to applicable law, you grant BCB Designer a non-exclusive, royalty-free right to display and use submitted content on:

• The Website

• Product pages

• Review sections

• Customer experience sections

• Related organic brand communication channels

Where additional consent is legally required for paid advertising or external promotional use, such consent will be obtained.

BCB Designer may moderate or remove content where reasonably necessary because it is fraudulent, unlawful, abusive, irrelevant or misleading.

16. Intellectual Property

The BCB Designer name, brand identity, logos, trademarks, product imagery, videos, Website text, graphics, layouts, collection names and other protected content are owned by or licensed to BCB Designer or the relevant rights holder.

You may not, without authorization:

• Copy product photographs

• Reproduce Website content commercially

• Scrape product data

• Copy or imitate protected designs

• Republish product descriptions

• Use BCB Designer branding in a misleading manner

• Create a website or social media account falsely suggesting an association with BCB Designer

BCB Designer may take reasonable legal or platform action to protect its intellectual property and brand rights.

17. Third-Party Services

The Website may use third-party:

• Payment providers

• Logistics companies

• Review applications

• Hosting providers

• Analytics services

• Advertising platforms

• Communication tools

Their services may be subject to their own terms and privacy policies.

BCB Designer remains responsible for its own legal obligations and does not use this clause to exclude responsibility that cannot lawfully be excluded.

18. Events Outside Our Reasonable Control

BCB Designer may experience delay or interruption because of circumstances outside its reasonable control, such as:

• Natural disasters

• Severe weather

• War or civil unrest

• Government restrictions

• Customs disruption

• Courier network failures

• Strikes

• Public health emergencies

• Border or airport closures

• Major technical outages

• Payment network disruption

Where such events occur, we will take reasonable steps to manage their effect on customers and orders.

19. Limitation of Liability

To the maximum extent permitted by applicable law, BCB Designer will not be liable for indirect or consequential losses that were not reasonably foreseeable and that arise from circumstances outside our legal responsibility.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

Nothing in these Terms limits mandatory consumer remedies relating to:

• Defective goods

• Incorrectly supplied goods

• Legally attributable damage

• Other rights that cannot lawfully be waived

20. Fraud, Misuse and Account Review

BCB Designer may review orders or accounts where there is reasonable evidence of:

• Fraud

• Unauthorized transactions

• Excessive or unusual voluntary return activity

• Returning used merchandise

• False defect claims

• Tampering with return-control accessories

• Promotional abuse

• Unauthorized commercial use

• Repeated serious policy misuse

Where lawful and reasonably justified, BCB Designer may:

• Request additional verification

• Review an order before fulfillment

• Cancel an order before dispatch

• Restrict voluntary benefits

• Suspend or restrict an account

Mandatory legal rights relating to completed purchases remain unaffected.

21. Records and Evidence

BCB Designer may retain records reasonably necessary for:

• Order fulfillment

• Payments

• Shipping

• Customs

• Returns

• Refunds

• Fraud prevention

• Dispute resolution

• Legal and regulatory compliance

Relevant evidence may include order records, checkout records, courier tracking, proof of delivery, DDP/customs records, communications, product-condition records and refund information.

Records may be disclosed to payment providers, banks, card issuers, couriers, customs authorities, advisers, regulators or dispute-resolution bodies where reasonably necessary and legally permitted.

Personal data is handled in accordance with our Privacy Policy.

22. Privacy and Cookies

The processing of personal data is governed by our Privacy Policy.

Cookies and similar technologies are governed by our Cookie Policy.

Where applicable law requires consent for non-essential cookies or marketing activities, consent will be requested as required.

23. Mandatory Consumer Rights

BCB Trading L.L.C S.O.C is a UAE-registered supplier. UAE consumer protection legislation expressly covers e-commerce activities carried out by suppliers registered in the UAE.

The applicable UAE framework is intended to protect consumer rights and balance the contractual relationship between suppliers and consumers, including by restricting terms that unlawfully prejudice consumers.

Accordingly, nothing in these Terms is intended to exclude, reduce or waive any mandatory consumer right.

If mandatory law applicable to a particular transaction provides greater protection than these Terms, that mandatory protection will prevail.

24. Governing Law and Disputes

These Terms and Conditions are governed by the applicable laws of the United Arab Emirates and, where applicable, the laws of the Emirate of Dubai.

Subject to any mandatory consumer jurisdiction or other law that cannot validly be excluded, disputes arising from these Terms, the Website or a purchase made through the Website will be subject to the competent courts of Dubai, United Arab Emirates.

Nothing in this clause prevents a consumer from relying on a mandatory legal remedy or jurisdiction that applies to the transaction and cannot lawfully be waived.

25. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

26. Changes to These Terms

BCB Designer may update these Terms from time to time because of changes in:

• Business operations

• Website functionality

• Logistics

• Payment methods

• Legal requirements

• Regulatory requirements

The current version will be published on this page.

Changes will not retroactively remove mandatory rights already arising from a completed transaction.

27. Contact Information

If you have questions about these Terms and Conditions, contact:

BCB Trading L.L.C S.O.C

Website: www.bcbdesigner.com

Email: info@bcbdesigner.com

WhatsApp: +971 50 651 20 86

Address:
501-175, Al Barsha-373-1313
Al Barsha 1, Dubai, United Arab Emirates