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Marketing Communications & Consent

 

This Marketing Communications & Consent Notice explains how BCB Trading L.L.C S.O.C (“BCB Designer”, “we”, “us” or “our”) may send marketing and promotional communications to customers and subscribers.

This Notice should be read together with our Privacy Policy, Cookie Policy and Terms and Conditions.

Marketing consent is not required to place an order.

1. Marketing Communications We May Send

Where permitted by applicable law and where the required consent has been obtained, BCB Designer may send communications relating to:

  • New collections

  • New product launches

  • Promotions

  • Discounts

  • Special offers

  • Back-in-stock notifications

  • Product recommendations

  • Seasonal campaigns

  • Abandoned cart reminders

  • Customer review requests

  • Brand news

  • Other promotional content relating to BCB Designer

2. Communication Channels

Marketing communications may be sent through channels such as:

  • Email

  • SMS

  • WhatsApp

  • Other digital messaging channels where permitted by applicable law

Consent for one communication channel does not automatically mean consent for every other channel.

Where appropriate, BCB Designer may request separate consent for email, SMS, WhatsApp or other marketing communications.

3. Marketing Consent

Where consent is required by applicable law, BCB Designer will request marketing consent in a clear and understandable manner.

Consent should be:

  • Freely given

  • Specific

  • Informed

  • Clear

  • Capable of being demonstrated

Marketing consent boxes should not be treated as mandatory conditions for purchasing products unless the communication is strictly necessary to complete or service the transaction.

Where legally required, marketing consent options should not be pre-selected.

4. Transactional Messages Are Different

Marketing communications are separate from necessary transactional or service communications.

Even if you do not consent to marketing, or later unsubscribe, we may still send messages reasonably necessary for:

  • Order confirmation

  • Payment confirmation

  • Shipping and tracking

  • Customs or delivery issues

  • Account security

  • Password reset

  • Return requests

  • Refunds

  • Customer support

  • Product safety information

  • Legal or regulatory notices

These communications are necessary to manage your order, account or customer relationship and are not sent for promotional purposes.

5. Withdrawing Consent

You may withdraw your marketing consent or change your preferences at any time.

Depending on the communication channel, you may do this by:

  • Using the unsubscribe link in a marketing email

  • Using the available SMS opt-out method

  • Requesting to stop marketing messages through WhatsApp

  • Updating available communication preferences

  • Contacting BCB Designer Customer Care

Withdrawing consent will not affect the lawfulness of marketing communications sent before the withdrawal.

We will take reasonable steps to apply your opt-out request as soon as practicable.

6. WhatsApp and SMS Marketing

Where BCB Designer uses WhatsApp or SMS for promotional communications, such messages will be sent only where permitted by applicable law and where any required consent has been obtained.

Customers should be provided with a reasonably simple method to stop further promotional messages.

Operational messages relating to an existing order, delivery, customs issue, return or refund may still be sent where reasonably necessary.

7. Newsletter Subscriptions

Customers may be given the option to subscribe to the BCB Designer newsletter through the Website.

A newsletter subscription may be used to send:

  • Collection updates

  • Product launches

  • Offers

  • Promotions

  • Brand news

  • Other BCB Designer marketing content

Subscribers may unsubscribe at any time.

8. Abandoned Cart and Product Reminder Messages

Where permitted by applicable law, BCB Designer may send reminders relating to:

  • Products left in the shopping cart

  • Incomplete checkout

  • Recently viewed products

  • Products returning to stock

Where marketing consent is legally required for these communications, the required consent will be obtained.

9. Marketing Records

BCB Designer may retain reasonable records relating to marketing consent and preferences, including:

  • Contact information

  • Communication channel

  • Date and time of consent

  • Source of consent

  • Consent wording presented

  • Preference changes

  • Unsubscribe or withdrawal records

These records may be retained where reasonably necessary to demonstrate compliance with applicable law.

10. Third-Party Marketing Platforms

BCB Designer may use authorized service providers to manage marketing communications.

These may include:

  • Email marketing platforms

  • SMS providers

  • WhatsApp messaging providers

  • Customer relationship management systems

  • E-commerce marketing applications

  • Advertising platforms

These providers may process personal data on our behalf or according to their own lawful roles.

Further details are provided in our Privacy Policy.

11. Personalized Marketing

Where permitted by applicable law and consistent with your privacy choices, BCB Designer may use information such as:

  • Purchase history

  • Products viewed

  • Shopping preferences

  • Website interactions

  • Marketing engagement

to make marketing communications more relevant.

Where cookies or similar technologies are used for advertising or targeting, these are handled in accordance with our Cookie Policy and applicable consent requirements.

12. International Customers

BCB Designer serves customers internationally.

Marketing and electronic communications laws vary by country.

Where mandatory local law provides additional or different requirements, BCB Designer will seek to comply with those requirements for the relevant customer or market.

Nothing in this Notice is intended to remove any mandatory privacy or marketing right available under applicable law.

13. Privacy

Personal data used for marketing is processed in accordance with our Privacy Policy.

You may have additional rights relating to your personal data depending on applicable law.

14. Contact Us

If you would like to change your marketing preferences or have questions about marketing communications, contact:

BCB Trading L.L.C S.O.C

Website: www.bcbdesigner.com

Email: info@bcbdesigner.com

WhatsApp: +971 50 651 20 86

Address:
501-175, Al Barsha-373-1313
Al Barsha 1, Dubai, United Arab Emirates