You can contact our Customer Care team in writing through:

Email: info@bcbdesigner.com
WhatsApp: +971 50 651 20 86

We can assist with orders, delivery, returns, sizing, product information, account access and general support.

For faster assistance, please include your order number and the email address used for your purchase.

BCB Designer is operated by BCB Trading L.L.C S.O.C, a company registered in Dubai, United Arab Emirates.

Website: www.bcbdesigner.com

Our standard service hours are:

Monday – Friday: 09:00 – 18:00
Time Zone: Gulf Standard Time (GST), Dubai, United Arab Emirates

Messages received outside service hours will be reviewed in order on the next business day.

Customer support is provided in writing through email and WhatsApp. We do not provide customer support by telephone call.

Yes. BCB Designer ships to available international destinations.

Available countries may vary depending on courier coverage, customs requirements, destination restrictions and operational conditions.

If your country does not appear at checkout, delivery may not currently be available to that destination.

You may contact our Customer Care team for assistance, but delivery availability cannot be guaranteed.

Our main international logistics partner is DHL.

For certain GCC or regional destinations, we may also use Aramex or another selected courier partner depending on destination, customs procedures, courier performance and operational suitability.

BCB Designer may select the most appropriate courier for each shipment.

Orders are usually prepared and dispatched within 1–4 business days after order confirmation.

After dispatch, estimated international delivery usually takes approximately 8–14 business days.

These times are estimates only and may vary due to customs procedures, courier performance, public holidays, remote areas, local regulations, weather conditions, incorrect customer information or additional information requested by courier or customs authorities.

Please contact us as soon as possible.

Address changes may not be possible once the order has been prepared, packed, processed for dispatch or handed to the courier.

If a correction is possible, additional courier, customs, administrative or delivery costs may apply.

Under normal delivery conditions, no.

BCB Designer ships international orders under DDP — Delivered Duty Paid terms.

Customs duties, import taxes and customs clearance charges required for normal delivery are arranged and paid in advance as part of our international fulfillment process.

Under normal delivery conditions, you should not be charged a separate customs duty or import tax payment at delivery or afterwards.

DDP means Delivered Duty Paid.

In practical terms, BCB Designer arranges and pays the customs duties, import taxes and clearance charges required for the normal delivery of your order.

DDP does not remove the customer’s responsibility to provide accurate delivery information, respond to courier or customs requests and provide any required identification or customs-related information.

Please contact BCB Designer before making a payment.

We will review the shipment details and, where appropriate, contact the courier or logistics partner.

Yes.

Depending on the destination country, you may be asked to provide information such as:

• National ID number
• Civil ID
• Passport number
• Tax or VAT number
• National Address information
• Company registration information
• Delivery verification information
• Address or phone confirmation

Failure to provide required information may delay customs clearance or delivery.

International courier and customs systems require accurate and structured delivery information.

Please provide:

• Full legal name
• Complete street address
• Building number
• Apartment, floor or unit number where applicable
• District, area or neighborhood
• City
• Postal or ZIP code
• Country
• Active mobile phone number
• Email address

Incorrect or incomplete information may result in delays, customs issues, failed delivery or return of the shipment.

For Saudi Arabia, customers may be required to provide address information according to the Saudi National Address system.

This may include:

• Full legal name
• Mobile phone number
• City
• District
• Street name
• Building number
• Postal code
• Secondary or additional number
• Short Address / National Address code where applicable
• Unit or apartment number where applicable

Courier or customs authorities may request additional information.

In some countries, yes.

For personal orders, customs or courier authorities may require a national ID, civil ID, passport number or similar identification.

For business orders, a tax number, VAT number, commercial registration number or other company information may be required.

These requirements depend on the destination country and are outside BCB Designer’s direct control.

Depending on the checkout options available, you may be able to order as a guest or by creating an account.

Creating an account may make it easier to access order history, tracking and customer support.

Please use accurate and consistent email and phone information when placing orders.

First, try the Forgot Password option on the login page.

Make sure you are using the same email address used for the order or account.

If you still cannot access your account, contact us and provide:

• Full name
• Order number
• Email address
• Phone number
• Payment confirmation information where relevant

No.

For security reasons, BCB Designer cannot access or send your account password.

Please use the password reset function on the Website.

Yes.

You can use the tracking information sent to your email, phone number or provided by the courier.

If you cannot locate the tracking information, contact us with your full name, order number, email address and phone number.

Prices may be displayed in different currencies for convenience.

However, payment is processed and charged in USD, unless otherwise stated at checkout.

Your bank or card issuer may apply exchange rates, currency conversion fees or international transaction charges. These charges are controlled by the bank or payment provider, not BCB Designer.

If the courier cannot complete delivery because the recipient is unavailable, the package may be held, re-attempted or returned depending on the courier and destination.

If the shipment becomes a failed delivery due to a customer-related reason, applicable shipping, return shipping, DDP, customs, clearance, handling and related logistics costs may be deducted from any refundable amount.

A refused, unclaimed or otherwise undeliverable shipment may be returned through the international courier network.

Where the failed delivery is customer-related, actual and applicable costs may be deducted from the refundable amount, including:

• Outbound shipping
• Return shipping
• DDP charges
• Customs duties and import taxes
• Clearance or brokerage
• Handling
• Courier administrative fees
• Storage
• Related logistics costs

Any deductions will be handled in accordance with our Shipping Policy and Return & Refund Policy.

Yes.

Depending on the courier and destination, a shipment may be received by an authorized person at the delivery address, including a family member, receptionist, concierge or building staff.

Courier delivery records may be used to confirm delivery.

Courier procedures vary by country and courier.

If you notice visible external damage, take clear photographs before or immediately after accepting the shipment where possible and contact us promptly.

Return requests based on change of mind, size preference or personal preference may be submitted within 14 days of delivery, subject to the conditions in our Return & Refund Policy.

The item must remain unused, unworn, unwashed and in resaleable condition, with all original product tags and applicable return-control accessories attached and intact.

Mandatory rights available under applicable consumer law remain unaffected.

Contact BCB Designer before sending any item back.

Email: info@bcbdesigner.com
WhatsApp: +971 50 651 20 86

If the return is approved, we will provide written instructions that may include:

• Return address
• Approved courier method
• Order reference requirements
• Sender information
• Customs declaration guidance
• Required documentation

Do not send an international return without receiving written instructions from BCB Designer.

No, unless the return results from a confirmed BCB Designer error or another situation where applicable law requires us to bear the cost.

For customer-related returns such as change of mind, size preference or personal preference, applicable return-related costs are generally the customer’s responsibility.

For customer-related international returns, refused deliveries or unclaimed shipments, actual and applicable logistics and customs-related costs may be deducted from the refundable amount.

These may include outbound shipping, return shipping, DDP, customs, clearance, brokerage, handling, administrative or storage costs.

Deductions will be made in accordance with our Return & Refund Policy and based on relevant courier, customs, logistics and order records where applicable.

Once an eligible return has been received, inspected and approved, BCB Designer generally processes the refund within 1–10 business days.

Additional time required by banks, card issuers or payment processors is outside our control.

Failed deliveries, refused shipments or customs-related returns may take longer because the shipment and final costs may first need to be completed and confirmed through the courier and customs process.

Direct international exchanges may not always be practical due to shipping, customs and DDP costs.

If you want another size, color or product, contact us first.

Where appropriate, the original item may need to be returned under the Return & Refund Policy and a new order placed separately, subject to stock availability.

Write a clear and coSelected products, including certain eveningwear, special occasion, limited-production or high-value items, may include a security tag, return ribbon, seal, label or similar return-control accessory.

These help protect product integrity and resale condition.

The item may be tried on carefully while these return-control accessories remain fully attached and intact.ncise answer to guide your customers.

For a standard change-of-mind, size or preference return, the answer is generally no.

If a security tag, return ribbon, seal, label or original product tag has been removed, cut, broken, damaged, altered or tampered with, the item may no longer qualify for a voluntary return because its resale condition cannot be verified.

This restriction does not limit any mandatory rights you may have if the item is genuinely defective, incorrectly supplied or otherwise protected by applicable consumer law.

Contact us within 3 days of delivery so that we can investigate the issue as quickly as possible.

Please provide:

• Order number
• Clear photos or videos
• Photos of the packaging where relevant
• A description of the issue
• Courier damage report where available

The 3-day notification period helps us investigate courier and product issues promptly. It does not remove any mandatory rights that may apply under consumer law.

Once reviewed, an appropriate solution may include repair, replacement, return approval or refund depending on the circumstances and applicable law.

Please review our Size & Fit Guide and the individual product information before ordering.

Fit can vary according to:

• Body shape and proportions
• Height
• Fabric
• Cut
• Lining
• Stretch
• Undergarments
• Footwear
• Personal preference

Our Customer Care team can assist with available measurements, but final size selection remains the customer’s responsibility.

Yes.

Due to manual measurement, cutting, sewing, fabric behavior and production processes, measurements may vary by approximately 2–3 cm.

Minor variations within this range will not normally be considered a defect unless they materially affect the essential quality, function or usability of the product.

We make reasonable efforts to present product colors accurately.

However, slight differences may occur due to studio lighting, photography, editing, screen brightness, device settings, fabric texture or light reflection.

Minor differences that do not materially affect the product’s essential quality or usability will not normally be considered defects.

Always review the care label attached to the product.

Care requirements may vary depending on fabric, construction, embellishment and design.

For delicate, embellished, eveningwear or special occasion garments, professional cleaning may be recommended where indicated on the care label.

Damage resulting from care that is inconsistent with the product’s care instructions may not be considered a manufacturing defect.

You may request cancellation before dispatch.

Cancellation is not guaranteed if your order has already been prepared, packed, processed for dispatch or handed to the courier.

After dispatch, the order will be handled according to our Shipping Policy and Return & Refund Policy.

Yes.

BCB Designer may use customer review and rating tools that allow customers to submit reviews, photos or videos.

Submitted content may be displayed on the Website, product pages, review sections and related brand communication channels in accordance with our Terms and Conditions and Privacy Policy.

Where additional consent is required for external or paid promotional use, we will obtain it as required by applicable law.

Please review:

• Terms and Conditions
• Shipping Policy
• Return & Refund Policy
• Privacy Policy
• Cookie Policy
• Size & Fit Guide
• Marketing Communications & Consent
• Security & Safe Shopping

We recommend reviewing the relevant policies before placing an order.