Official payment and bank-transfer guidance

This page explains how BCB Designer communicates bank-transfer instructions and how customers can verify that payment details are genuine. It does not mean that bank transfer is available for every order or destination.

1. Availability of Bank Transfer

Bank transfer is available only when BCB Designer expressly offers it for a specific order through checkout, an invoice, or a written communication sent from an official BCB Designer channel. If bank transfer is not offered for your order, please use one of the payment methods displayed at checkout.

2. How Official Bank Details Are Provided

For security reasons, current beneficiary, bank, account, IBAN, SWIFT/BIC, currency and payment-reference details are provided only in the applicable checkout instructions, invoice or verified written payment confirmation. The details shown in that order-specific instruction control the payment.

• Beneficiary name must match the name stated in the official payment instruction.

• Use the exact payment currency and reference stated for your order.

• Do not reuse bank details from an earlier order without obtaining current confirmation.

• Do not send funds to a personal account or to an unrelated third party.

• BCB Designer will never ask for your online-banking password, card PIN, one-time password or full card credentials.

3. Verification Before Payment

Before making a transfer, verify the payment instruction against the order, invoice and official contact information below. If any detail differs, if the beneficiary appears unrelated, or if you receive a last-minute request to change the account, stop and contact us before paying.

4. Transfer Fees, Currency Conversion and Timing

Your bank or intermediary banks may charge transfer, correspondent-bank or currency-conversion fees. Unless BCB Designer confirms otherwise in writing, the full invoiced amount must reach the stated beneficiary account. An order paid by bank transfer is not treated as paid until cleared funds are received and matched to the order reference. Processing time depends on the sending bank, intermediary banks, currency and compliance checks.

5. Incorrect, Duplicate or Unidentified Transfers

If you use incorrect details, omit the required reference, pay in the wrong currency or send a duplicate payment, contact Customer Care promptly and provide the order number, transfer date, amount, currency and bank receipt. Any return of funds is subject to verification, applicable law, bank processing and any non-recoverable bank charges.

6. Fraud Warning

BCB Designer is not responsible for payments voluntarily sent to an account that was not provided through an official BCB Designer channel, except where applicable law provides otherwise. If you suspect impersonation or payment fraud, do not transfer funds and report the message immediately.

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