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GDPR & PRIVACY POLICY

This Privacy Policy explains how BCB Trading L.L.C S.O.C (“BCB Designer”, “we”, “us” or “our”) collects, uses, stores, shares and protects personal data when you:

  • Visit www.bcbdesigner.com

  • Create or use a customer account

  • Place an order

  • Contact Customer Care

  • Submit a return or refund request

  • Interact with our marketing, review or customer experience tools

BCB Designer is operated by BCB Trading L.L.C S.O.C, a company registered in Dubai, United Arab Emirates.

Registered Address:
501-175, Al Barsha-373-1313
Al Barsha 1, Dubai, United Arab Emirates

This Privacy Policy should be read together with our Terms and Conditions, Cookie Policy, Marketing Communications & Consent, Shipping Policy and Return & Refund Policy.

Where consent is required by applicable law, we will request it before processing personal data for activities such as non-essential cookies or certain marketing communications.

1. Personal Data We May Collect

We may collect personal data directly from you, automatically through your use of the Website, or from authorized service providers involved in our operations.

The information we may collect includes:

  • Full name

  • Billing address

  • Delivery address

  • Country

  • Email address

  • Telephone number

  • Customer account information

  • Order number

  • Products ordered

  • Order history

  • Delivery and tracking information

  • Return, exchange and refund information

  • Customer support records

  • Customer communications

  • Limited payment-related information

  • IP address

  • Browser information

  • Device information

  • Operating system

  • Website usage and interaction data

  • Approximate location information

  • Cookie and similar technology data

  • Fraud or risk indicators

  • Reviews and ratings

  • Customer-submitted photographs or videos

  • Marketing preferences and consent records

Depending on the destination country and customs requirements, we may also process information such as:

  • National ID number

  • Civil ID

  • Passport number

  • Tax or VAT number

  • National Address information

  • Company registration information

  • Other information required for customs clearance or delivery

If you provide information about another person, such as a gift recipient or another delivery contact, you should have lawful authority to provide that information.

2. Payment Information

Payments are processed through authorized third-party payment providers.

BCB Designer does not store or have access to your full payment card number, card security code or full card credentials when these are processed directly by our payment providers.

We may receive limited payment-related information where necessary, including:

  • Payment method

  • Transaction status

  • Payment reference

  • Authorization result

  • Partial card identifiers

  • Refund status

This information may be used for:

  • Order processing

  • Refunds

  • Fraud prevention

  • Accounting

  • Payment dispute management

  • Legal or regulatory record-keeping

3. How We Use Personal Data

We may process personal data for purposes including:

  • Creating and managing customer accounts

  • Processing orders

  • Confirming payments

  • Fraud prevention and payment verification

  • Preparing and fulfilling orders

  • Arranging international delivery

  • Preparing customs and DDP documentation

  • Communicating with couriers

  • Processing returns, exchanges and refunds

  • Providing Customer Care

  • Responding to complaints or inquiries

  • Managing delivery or customs issues

  • Maintaining business and accounting records

  • Improving the Website

  • Improving products and customer experience

  • Measuring Website performance

  • Analyzing customer interaction with the Website

  • Sending marketing communications where permitted

  • Managing reviews, ratings, photos and videos

  • Protecting our legal rights and commercial interests

  • Detecting misuse, fraud or suspicious activity

  • Responding to banks, payment providers or lawful disputes

  • Meeting tax, accounting, customs, regulatory and legal obligations

We will only process personal data where there is an appropriate legal basis under applicable law.

4. Customer Service Communications

Emails, WhatsApp messages, support conversations and other communications with BCB Designer may be retained where reasonably necessary for:

  • Customer support

  • Quality control

  • Training

  • Order verification

  • Return and refund management

  • Fraud prevention

  • Dispute resolution

  • Legal or regulatory record-keeping

Customers should avoid sending unnecessary highly sensitive information through ordinary customer service channels.

5. Customs and International Delivery Data

Because BCB Designer operates internationally, delivery may require personal information to be shared with couriers, customs authorities or logistics providers.

Depending on the destination, this may include:

  • Full legal name

  • Address

  • Mobile number

  • Email

  • National ID information

  • Passport details where required

  • Tax or VAT number

  • National Address information

  • Order information

  • Product information

  • Shipment value

  • Customs classification

  • Other legally required customs or delivery information

We process and share this information only where reasonably necessary to arrange lawful shipment, customs clearance and delivery.

6. Customer Reviews, Photos and Videos

BCB Designer may use customer review, rating, photo and video tools.

When you voluntarily submit content, we may process:

  • Your review

  • Rating

  • Name or display name

  • Product information

  • Photograph

  • Video

  • Related order verification information

Subject to applicable law and our Terms and Conditions, customer content may be displayed on:

  • The Website

  • Product pages

  • Review sections

  • Customer experience sections

  • Related organic brand communication channels

Where additional consent is required for paid advertising or external promotional use, such consent will be obtained where legally required.

You may contact us to request review of a removal request where appropriate.

7. Marketing Communications

Where permitted by applicable law, we may send:

  • Newsletters

  • Product updates

  • New collection announcements

  • Promotional offers

  • Discount information

  • Cart reminders

  • Product recommendations

  • Customer experience or review requests

Marketing communications may be sent through channels such as:

  • Email

  • SMS

  • WhatsApp

  • Other digital communication channels, where lawfully permitted

Marketing consent is not required to place an order.

You may withdraw or change your marketing preferences at any time using:

  • An unsubscribe link

  • Available preference settings

  • A supported opt-out method

  • Customer Care

Even after you opt out of marketing, we may continue to send necessary non-marketing communications relating to:

  • Orders

  • Payments

  • Security

  • Delivery

  • Customs

  • Returns

  • Refunds

  • Account activity

  • Legal notices

8. Cookies and Similar Technologies

We may use:

  • Cookies

  • Pixels

  • Tags

  • Scripts

  • Local storage

  • Device identifiers

  • Similar technologies

These may support:

  • Website operation

  • Shopping cart

  • Checkout

  • Security

  • Fraud prevention

  • Customer accounts

  • Performance

  • Analytics

  • Preferences

  • Advertising

  • Remarketing

Essential technologies may be used where necessary for the Website to function.

Where required by applicable law, consent will be requested before non-essential analytics, advertising or targeting technologies are activated.

Please review our Cookie Policy for further details.

9. Sharing Personal Data

We may share personal data where reasonably necessary with:

  • Payment service providers

  • Banks and card networks where relevant

  • DHL

  • Aramex

  • Other courier or logistics partners

  • Customs authorities

  • Government or regulatory bodies

  • Website and e-commerce platform providers

  • Hosting and IT providers

  • Fraud prevention and security providers

  • Customer service providers

  • Communication providers

  • Review and customer content platforms

  • Marketing and advertising providers

  • Analytics providers

  • Accountants

  • Tax advisers

  • Auditors

  • Legal advisers

  • Insurers

  • Professional consultants

We may also disclose information:

  • Where required by law

  • In response to a lawful authority request

  • To protect our legal rights

  • In connection with a payment dispute or fraud investigation

  • In connection with a sale, restructuring or transfer of all or part of the business

We do not sell personal data to advertisers.

10. International Data Transfers

BCB Designer is an international e-commerce business.

Your personal data may be processed or stored outside your country of residence, including:

  • The United Arab Emirates

  • Countries where our e-commerce, hosting or technology providers operate

  • Countries where payment processors operate

  • Countries where courier and logistics partners operate

  • Other locations necessary to complete international transactions

Data protection standards may vary from country to country.

Where applicable law requires specific safeguards for international transfers, BCB Designer will take reasonable steps to use an appropriate legal or contractual mechanism.

11. Data Security

We use reasonable technical and organizational measures designed to protect personal data against:

  • Unauthorized access

  • Loss

  • Misuse

  • Alteration

  • Unauthorized disclosure

  • Destruction

Security measures may include access control, payment-provider security, account protection, technical safeguards and internal procedures.

However, no online system or electronic storage method can be guaranteed to be completely secure.

Customers are responsible for:

  • Protecting account credentials

  • Using a secure password

  • Keeping their devices secure

  • Providing accurate information

  • Informing us if unauthorized account activity is suspected

BCB Designer will never ask you to provide your account password, bank password or one-time banking security code through ordinary Customer Care communication.

12. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected and for applicable:

  • Order records

  • Customer service

  • Returns and refunds

  • Fraud prevention

  • Accounting

  • Tax

  • Customs

  • Legal

  • Regulatory

  • Dispute-resolution

  • Contractual obligations

Different categories of information may have different retention periods.

When information is no longer reasonably required, it may be:

  • Deleted

  • Anonymized

  • Securely archived where retention remains legally required

13. Your Privacy Rights

Depending on the law applicable to you, you may have rights such as:

  • Requesting information about personal data we hold

  • Requesting access to your personal data

  • Correcting inaccurate information

  • Requesting deletion where legally available

  • Requesting restriction of certain processing

  • Objecting to certain uses of personal data

  • Withdrawing consent where processing depends on consent

  • Requesting information about data sharing

  • Exercising other rights granted under applicable privacy law

Not all rights apply in every circumstance.

Some data may need to be retained even after a deletion request because of legal, accounting, customs, fraud-prevention or dispute-resolution obligations.

We may need to verify your identity before acting on a privacy request.

14. UAE Personal Data Protection

BCB Trading L.L.C S.O.C is established in the United Arab Emirates.

The UAE has a federal personal data protection framework that regulates the processing and protection of personal data, including principles relating to lawful processing, transparency, security and data-subject rights.

Where the UAE Personal Data Protection Law applies to our processing, BCB Designer will process personal data in accordance with applicable requirements.

Where another mandatory privacy law applies to a customer or specific processing activity, we will also respect that law to the extent required.

15. Children’s Privacy

The Website is not intended primarily for children.

We do not knowingly seek to collect personal data from children contrary to applicable law.

Where parental or guardian consent is legally required, appropriate consent should be obtained.

If you believe that personal data relating to a child has been submitted improperly, please contact us.

16. Third-Party Websites and Services

The Website may link to services or websites operated by third parties.

Their privacy practices are governed by their own policies.

BCB Designer is not responsible for independent third-party websites or services that are outside our control.

We recommend reviewing the privacy terms of third-party services before providing personal data directly to them.

17. Payment Disputes, Fraud and Legal Claims

Where reasonably necessary, BCB Designer may retain and use relevant personal data and transaction records to:

  • Investigate fraud

  • Respond to unauthorized transaction allegations

  • Defend payment disputes

  • Respond to chargebacks

  • Resolve delivery disputes

  • Protect legal rights

  • Respond to regulators, banks or payment providers

Only information reasonably relevant to the matter should be used or disclosed.

18. Changes to This Privacy Policy

We may update this Privacy Policy because of changes in:

  • Our business

  • Technology

  • Website functionality

  • Service providers

  • Legal requirements

  • Regulatory requirements

  • International operations

The current version will be published on this page.

Where required by law, material changes may be communicated or additional consent may be requested.

19. Contact Us

For questions about this Privacy Policy or requests concerning your personal data, contact:

BCB Trading L.L.C S.O.C

Website: www.bcbdesigner.com

Email: info@bcbdesigner.com

WhatsApp: +971 50 651 20 86

Address:
501-175, Al Barsha-373-1313
Al Barsha 1, Dubai, United Arab Emirates