Contact Us
At BCB Designer, we are here to assist you throughout your shopping experience.
For questions about your order, delivery, return request, account access, sizing, product information, or general support, please contact our Customer Care team in writing.
For faster assistance, please include your order number and the email address used for your purchase when contacting us.
Contact Information
Email: info@bcbdesigner.com
WhatsApp: +971 50 651 20 86
Website: www.bcbdesigner.com
Customer support is provided in writing by email and WhatsApp. We do not provide customer support by phone.
Service Hours
Monday – Friday: 09:00 – 18:00
Time Zone: Gulf Standard Time (GST), Dubai, United Arab Emirates
Messages received outside our service hours will be reviewed in sequence on the next business day.
Support Languages
Our Customer Care team can provide written assistance in:
- English
To help us review your request accurately, all customer service requests should be submitted in writing.
For Faster Assistance
When contacting us, please provide the following information, where relevant:
- Full name
- Order number
- Email address used for the order
- Phone number used for the order
- A brief description of your request
- Photos or videos if your request relates to a product issue
- Tracking number, where relevant
Incomplete or inconsistent customer information may result in additional verification or a longer review process.
Quick Support
You may also find the following pages helpful:
Track Your Order — Check the latest status of your shipment.
Shipping Policy — Learn about international delivery, DDP, customs requirements, courier procedures, and failed deliveries.
Return & Refund Policy — Review return eligibility, return conditions, refunds, deductions, and return instructions.
Frequently Asked Questions — Find answers about orders, delivery, customs, returns, sizing, payment, and account access.
Size & Fit Guide — Review measurements, international size conversions, and fit guidance.
Terms and Conditions — Review the terms that apply to using our Website and placing an order.
Company Information
BCB Trading L.L.C S.O.C
501-175, Al Barsha-373-1313
Al Barsha 1, Dubai, United Arab Emirates
Website: www.bcbdesigner.com
Email: info@bcbdesigner.com
WhatsApp: +971 50 651 20 86
Frequently Asked Questions
You can track the status of your order in the following ways:
- After signing in to your account, click the My Account icon in the top-right corner of the homepage and go to the My Orders section.
- Once your order has been handed over to the courier, you can track your shipment using the Tracking Number included in the email and SMS notifications sent to you. You can either contact the relevant courier company directly or visit their website to check the delivery status.
You can learn more about our return process by logging into your account and visiting our Returns & Cancellations page:
Cash on delivery is not available.
If all items in your order are eligible for Fast Shipping, we will prepare your order for handover to the courier within 48 hours.
If your order includes any item(s) that need to be sourced, the dispatch time may vary.
You can view the estimated shipping date for each product on the product detail page after selecting your size.
Yes. You can also pay for your order via bank transfer.
For our bank account details, please visit the Bank Account Information page.