Help with orders, delivery, returns and payments

Welcome to BCB Designer Customer Care. The fastest way for us to help is to include your order number and contact us using the details below. Please do not send passwords, one-time passwords, card PINs or full card numbers.

1. What We Can Help With

• Product, size, fit and availability questions

• Order confirmation, payment status and invoice questions

• Address correction requests before dispatch

• Shipment tracking, customs and delivery questions

• Return, exchange and refund requests

• Damaged, defective or incorrect-item reports

• Account access, privacy and security concerns

• Suspected fake websites, accounts or payment requests

2. Information to Include

• Full name used for the order

• Order number

• Email address and telephone number used for the order

• Delivery country

• A clear description of the request

• Relevant photographs or video where an item is damaged, defective or incorrect

• Tracking number or payment reference where relevant

For your protection, we may ask for limited information reasonably necessary to identify an order or verify a transaction. We do not need your full card number, card security code, PIN, password or one-time password.

3. Order Changes and Cancellations

Contact us as soon as possible if you need to correct an address, change an order or request cancellation. We cannot guarantee a change or cancellation after an order has entered preparation, fulfilment, customs processing or dispatch. Any available remedy remains subject to our Terms and Conditions, Shipping Policy, Return & Refund Policy and applicable law.

4. Delivery and Customs Support

International orders may require identity, tax, national-address or customs information requested by a legitimate courier or customs authority. Please respond promptly to verified requests. If you are unsure whether a request is genuine, contact us before providing information. Delivery estimates are not guarantees and may be affected by customs, courier networks, remote-area service, public holidays and events outside reasonable control.

5. Returns, Exchanges and Refunds

Do not send an item back without written return authorization and instructions from BCB Designer. Contact us within the period stated in the Return & Refund Policy. Returned items must satisfy the applicable condition, tag, security-ribbon, packaging and documentation requirements. Approved refunds are normally initiated within 1–10 business days after the returned item is received, inspected and approved; your bank or card issuer may require additional time to display the credit.

6. Damaged, Defective or Incorrect Items

Report a manufacturing defect, transit damage or incorrect item within 3 days of delivery, with clear photographs or video where reasonably possible. Keep the item, tags, security devices and packaging until we provide instructions. This reporting period does not limit any non-waivable legal rights that apply to you.

7. Complaints

If your issue is not resolved in the first response, ask Customer Care to escalate the complaint. Include the order number, a short timeline, the outcome requested and any supporting records. We will review the matter reasonably and communicate through the contact details associated with the order.

8. Related Pages

• Terms and Conditions

• Shipping Policy

• Return & Refund Policy

• Privacy Policy

• Cookie Policy

• Security and Safe Shopping

• Our Bank Account Details

Contact Details