RETURNS & CANCELLATIONS

This Return & Refund Policy applies to purchases made through www.bcbdesigner.com, operated by BCB Trading L.L.C S.O.C, a company registered in Dubai, United Arab Emirates.

This Policy should be read together with our Terms and Conditions, Shipping Policy, Privacy Policy and Cookie Policy.

BCB Designer is committed to handling returns and refunds fairly, transparently and in accordance with applicable consumer law.

1. Scope of This Policy

BCB Designer operates as an international fashion e-commerce brand.

Orders may be prepared, fulfilled or shipped through different operational, warehouse or logistics locations depending on product availability, destination country, courier availability, customs requirements and operational conditions.

International orders are shipped under DDP — Delivered Duty Paid terms as standard.

Under normal delivery conditions, customs duties, import taxes and customs clearance charges required for the original delivery are arranged and paid in advance as part of our international fulfillment process.

All international return requests must be submitted to BCB Designer before any item is sent back.

Customers must receive written return instructions before arranging an international return.

2. Return Request Period

For voluntary returns based on:

• Change of mind

• Size preference

• Fit preference

• Color preference

• Personal preference

the customer may submit a return request within 14 days of delivery.

The return request must be made in writing through:

Email: info@bcbdesigner.com
WhatsApp: +971 50 651 20 86

Submitting a return request within 14 days does not automatically mean that the item qualifies for a refund. The product must also meet the applicable return conditions in this Policy.

Any mandatory rights available under applicable consumer law remain unaffected.

3. Defective, Damaged or Incorrect Items

If an item:

• Has a manufacturing defect

• Was damaged during transit

• Is materially different from the item ordered

• Was incorrectly supplied by BCB Designer

please contact us within 3 days of delivery so that the issue can be investigated promptly.

Please provide:

• Order number

• Clear photographs or videos

• Photos of the packaging where relevant

• A description of the issue

• Courier damage report where available

Please do not use, wash, alter, repair or further damage the item while the claim is being reviewed.

The 3-day notification period is intended to help us investigate product and courier issues promptly. It does not exclude or reduce any mandatory consumer rights available under applicable law.

Where a defect or BCB Designer error is confirmed, an appropriate remedy may include, depending on the circumstances and applicable law:

• Repair

• Replacement

• Return

• Refund

Under UAE consumer protection rules, where a defect attributable to the supplier is established, the consumer may have the right to choose between return and refund, replacement, or repair without charge.

4. Return Authorization

Before sending any item back, the customer must contact BCB Designer and receive written return instructions.

These instructions may include:

• Return authorization

• Correct return address

• Approved courier method

• Sender information

• Order reference

• Product description

• Customs declaration guidance

• Required documents

• Packaging instructions

International returns sent without written instructions may result in:

• Delay

• Customs problems

• Storage charges

• Return to sender

• Additional logistics costs

• Inability to identify or process the return

BCB Designer will not be responsible for additional costs, loss or delay caused by an unauthorized return arrangement where the customer did not follow the written return instructions provided.

This provision does not restrict any mandatory rights that cannot lawfully be excluded.

5. Product Condition for Voluntary Returns

For a voluntary return based on change of mind, size or personal preference, the item must generally:

• Be unused

• Be unworn other than careful fitting

• Be unwashed

• Be unaltered

• Be undamaged

• Be in resaleable condition

• Have all original product tags attached

• Have all security tags, return ribbons, seals or return-control labels attached and intact where applicable

• Include essential accessories supplied with the product

• Be returned in the original packaging where reasonably possible

The item must not show signs of:

• Wear

• Body odor

• Perfume

• Deodorant

• Makeup

• Stains

• Washing

• Alteration

• Tailoring

• Repair

• Damage

• Excessive handling

Each returned item will be inspected before a voluntary refund is approved.

6. Security Tags, Return Ribbons and Special Occasion Items

BCB Designer may use a security tag, return ribbon, seal, label or similar return-control accessory on selected products, including:

• Eveningwear

• Special occasion garments

• Limited-production items

• High-value items

Customers may carefully try on these products while keeping the return-control accessory fully attached and intact.

For voluntary returns based on change of mind, size or preference, an item may be refused if the security tag, return ribbon, seal, label or original product tag has been:

• Removed

• Cut

• Broken

• Opened

• Damaged

• Altered

• Tampered with

• Subject to attempted tampering

These controls are used to help verify that the item remains unworn and suitable for resale.

Important: This rule does not remove mandatory legal rights relating to genuinely defective, damaged or incorrectly supplied products.

7. Non-Returnable Voluntary Returns

A voluntary return may be refused where the item:

• Has been worn beyond reasonable fitting

• Has been used

• Has been washed

• Contains odor, perfume, deodorant, makeup or stains

• Has been altered, tailored or repaired

• Has been damaged after delivery

• Is missing original tags

• Has a removed or tampered return-control accessory

• Is not reasonably resaleable

• Is missing essential accessories

• Cannot be identified because the customer provided incorrect return information

• Has been returned through an unauthorized process that prevents lawful customs clearance or processing

These restrictions relate to voluntary customer-preference returns and do not override mandatory consumer remedies for qualifying defective goods.

8. Customer-Related Return Costs

International returns involve costs that may already have been incurred during the original DDP shipment.

For a voluntary return caused by:

• Change of mind

• Size preference

• Fit preference

• Personal preference

the customer is responsible, to the extent permitted by applicable law, for actual and applicable costs reasonably incurred in connection with the shipment and return.

These may include:

• Original outbound shipping

• Return shipping

• DDP-related costs

• Customs duties

• Import taxes

• Export or re-import costs

• Customs clearance

• Brokerage

• Handling

• Courier administrative charges

• Storage

• Directly related logistics costs

Where permitted by law, these amounts may be deducted from the refundable amount.

Only the remaining eligible balance, if any, will then be refunded.

9. No Hidden or Arbitrary Deductions

BCB Designer will not apply an arbitrary fixed deduction where the actual shipment costs differ.

Where a deduction is made, it may be supported by relevant records such as:

• DHL invoices

• Aramex invoices

• Other courier invoices

• Customs payment records

• DDP documentation

• Clearance or brokerage records

• Logistics records

• Shipment records

• Order records

Costs vary by destination, order value, courier, customs classification and individual shipment circumstances.

BCB Designer may provide a breakdown of material deductions where reasonably available.

10. Refused, Unclaimed or Failed Deliveries

A shipment may be treated as customer-related failed delivery where the shipment cannot be completed because of circumstances such as:

• Recipient unavailable

• Incorrect or incomplete address

• Missing apartment, building or postal information

• Incorrect or unreachable phone number

• Missing required identification

• Missing required customs information

• Failure to respond to courier requests

• Failure to respond to customs requests

• Refusal to accept the shipment

• Failure to collect the shipment within the courier’s timeframe

• Failure to cooperate with legitimate delivery or clearance requirements

If the shipment is returned or additional charges arise for a customer-related reason, actual and applicable:

• Outbound shipping

• Return shipping

• DDP

• Customs

• Tax

• Clearance

• Brokerage

• Handling

• Storage

• Courier administrative

• Logistics costs

may be deducted from any refundable amount where permitted by applicable law.

11. BCB Designer Error

If the return results from a confirmed error attributable to BCB Designer, such as:

• Incorrect product sent

• Confirmed manufacturing defect

• Confirmed transit damage for which the customer is not responsible

the customer will not be treated as making an ordinary customer-preference return.

Where BCB Designer is responsible, we will handle the reasonable return and remedy costs as required by applicable law.

The appropriate remedy will depend on the circumstances, the condition of the product and applicable consumer protection requirements.

12. Exchanges

Direct international exchanges are not always available because of international shipping, customs and DDP processes.

If you want another size, color or product:

1. Contact BCB Designer before sending anything back.

2. We will review whether an exchange can be practically arranged.

3. Where a direct exchange is not available, the original item may be returned under this Policy.

4. A new order can then be placed separately, subject to stock availability.

For a customer-preference exchange, relevant shipping, customs, DDP and logistics costs may apply.

A replacement required because of a confirmed product defect or BCB Designer error will be handled separately in accordance with applicable law.

13. Refund Method

Approved monetary refunds are generally made to the original payment method used for the purchase.

We do not normally refund to:

• A different card

• A different bank account

• Cash

• An unrelated third party

unless required or specifically approved for a legitimate reason.

This helps protect both the customer and BCB Designer against payment fraud.

14. Refund Processing Time

Once an eligible returned product:

• Has been received

• Has been inspected

• Meets the applicable conditions

• Has been approved for refund

BCB Designer will usually process the eligible refund within 1–10 business days.

This is BCB Designer's processing period only.

Banks, card issuers and payment processors may require additional time to reflect the refund.

For failed, refused, unclaimed or customs-related shipments, the refund process may take longer because:

• The shipment may first need to return through the courier network

• Customs procedures may need to be completed

• Final logistics or DDP costs may need to be confirmed

We will not intentionally delay a refund once the refundable amount can reasonably be determined.

15. Store Credit

Where appropriate, BCB Designer may offer store credit, a voucher or a gift card as an alternative resolution.

Store credit is not mandatory unless required by applicable law or specifically agreed with the customer.

A customer will not be forced to accept store credit instead of a monetary refund where a monetary refund is legally required.

Any validity or use conditions will be disclosed when the store credit is offered.

16. Product Care and Customer-Caused Damage

Customers must follow the care instructions provided with the product.

Damage caused after delivery through:

• Incorrect washing

• Incorrect dry cleaning

• Excessive heat

• Incorrect ironing

• Incorrect steaming

• Chemical treatment

• Alteration

• Improper storage

• Improper use

may not qualify as a manufacturing defect where the damage results from the customer's handling or care.

This does not affect claims relating to defects that existed at delivery or that are otherwise legally attributable to the supplier.

17. Return Records and Evidence

BCB Designer may retain records reasonably necessary to investigate or resolve returns, refunds and disputes.

These may include:

• Order details

• Checkout records

• Customer communications

• Courier tracking

• Proof of delivery

• Customs/DDP records

• Return instructions

• Return shipment information

• Product inspection records

• Photos or videos

• Security tag or return ribbon condition

• Payment and refund records

Where reasonably necessary, relevant records may be provided to:

• Payment providers

• Banks

• Card issuers

• Couriers

• Customs authorities

• Legal advisers

• Regulatory authorities

• Dispute-resolution bodies

subject to applicable data protection law.

18. Repeated Returns, Fraud and Policy Abuse

BCB Designer may review accounts or transactions where there is reasonable evidence of:

• Fraud

• Excessive or unusual return activity

• Returning used or worn merchandise

• False defect or damage claims

• Tampering with security tags or return controls

• Unauthorized returns

• False or misleading documentation

• Payment dispute abuse

• Repeated misuse of promotional or return systems

Where reasonably justified and lawful, BCB Designer may:

• Request additional verification

• Restrict voluntary return privileges

• Review future orders before fulfillment

• Cancel an order before dispatch

• Restrict or suspend an account

Any lawful mandatory consumer rights relating to a particular purchase remain unaffected.

19. Chargebacks and Payment Disputes

Customers are encouraged to contact BCB Designer first if they believe a refund, delivery or payment issue has not been resolved correctly.

BCB Designer may provide relevant evidence to a payment provider, bank or card issuer in connection with a payment dispute, including:

• Checkout acceptance

• Order information

• Delivery confirmation

• Courier records

• Return policy

• Customer communications

• DDP/customs records

• Product condition evidence

• Refund records

Nothing in this Policy prevents a customer from exercising a lawful right to dispute a transaction through their bank or payment provider.

20. Applicable Consumer Law

BCB Trading L.L.C S.O.C is registered in the United Arab Emirates, and UAE consumer protection legislation applies to UAE-registered suppliers conducting e-commerce activities.

UAE consumer protection rules prohibit contractual provisions that unlawfully prejudice consumer rights and impose obligations on suppliers when defective goods are supplied.

Nothing in this Policy is intended to exclude, restrict or reduce any consumer right that cannot lawfully be excluded.

Where mandatory law applicable to a customer or transaction provides greater protection than this Policy, that mandatory protection will apply.

21. Updates to This Policy

BCB Designer may update this Return & Refund Policy from time to time to reflect changes in:

• Business operations

• International logistics

• Courier procedures

• Customs requirements

• Payment systems

• Legal or regulatory requirements

The current version will be published on this page and will apply from its stated effective date.

22. Contact Information

For return or refund assistance, contact:

BCB Trading L.L.C S.O.C

Website: www.bcbdesigner.com

Email: info@bcbdesigner.com

WhatsApp: +971 50 651 20 86

Address:
501-175, Al Barsha-373-1313
Al Barsha 1, Dubai, United Arab Emirates